Terms of service
Terms of Service
Last updated: July 2026
OVERVIEW
Welcome to MrGrumpy. The terms “we,” “us,” and “our” refer to MrGrumpy. MrGrumpy operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience.
MrGrumpy is powered by Shopify, which enables us to provide the services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access, browse, use, or purchase from our website.
By visiting, interacting with, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our website or services.
SECTION 1 - ACCESS AND ACCOUNT
By using our services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependents to use the services on devices you own, purchase, or manage.
To use certain features or make a purchase, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, product colors, textures, sizes, and appearance may vary slightly due to screen settings, lighting, photography, manufacturing differences, or device display differences.
MrGrumpy does not guarantee that product appearance will be exactly the same as displayed on your screen.
Product descriptions, prices, availability, and promotions are subject to change at any time without notice.
We reserve the right to discontinue any product or limit product quantities at our discretion.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, suspected fraud, incorrect pricing, shipping restrictions, or payment issues.
Your order is not accepted until we confirm acceptance and process payment.
Please review your order carefully before submitting it. We may not be able to cancel or modify an order once it has been processed or shipped.
Purchases are subject to our Refund & Return Policy.
You agree that purchases are for personal or household use and not for unauthorized commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and availability may change without notice.
The price charged will be the price shown at the time your order is placed, unless there is an obvious error.
Unless otherwise stated, prices do not include taxes, shipping, customs duties, import fees, or other charges that may apply depending on your location.
You agree to provide current, complete, and accurate billing and payment information.
You represent and warrant that you are authorized to use the payment method provided and that all charges incurred will be honored by your payment provider.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping addresses, weather, holidays, or events outside our control.
For U.S. online orders, sellers should have a reasonable basis for stated shipping timelines, and if no shipping time is stated, the FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally uses a 30-day shipping standard.
Once an order is shipped, you may receive a tracking number when available.
Customers are responsible for providing a correct and complete shipping address. We are not responsible for packages lost or delayed due to incorrect address information provided by the customer.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund & Return Policy.
We offer a 30-day return policy for eligible items, subject to the conditions stated in our Refund & Return Policy.
Items must generally be unused, unwashed, in original condition, and in original packaging to qualify for a return.
If your item arrives damaged, defective, or incorrect, please contact us at:
SECTION 7 - EUROPEAN UNION CUSTOMERS
If you are located in the European Union, you may have additional rights under applicable consumer protection laws.
EU consumers generally have a 14-day cooling-off period for eligible online purchases, starting from the date of delivery.
Nothing in these Terms limits any mandatory consumer rights you may have under the laws of your country of residence.
SECTION 8 - INTELLECTUAL PROPERTY
All content on our website, including but not limited to text, graphics, logos, product names, images, videos, designs, icons, and branding, is owned by MrGrumpy or its licensors and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, display, sell, resell, or exploit any part of our website or content without prior written permission.
The name MrGrumpy, our logos, slogans, designs, and branding may not be used without our written permission.
SECTION 9 - OPTIONAL TOOLS
We may provide access to third-party tools, apps, widgets, or services.
These tools are provided “as is” and “as available,” without warranties of any kind.
Your use of third-party tools is at your own risk and may be subject to the terms and policies of those third-party providers.
SECTION 10 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, privacy practices, policies, or security of third-party websites.
If you access third-party websites, you do so at your own risk.
SECTION 11 - RELATIONSHIP WITH SHOPIFY
MrGrumpy is powered by Shopify, which enables us to provide our store and services.
However, any sales and purchases made through our store are made directly with MrGrumpy.
By using our services, you acknowledge that Shopify is not responsible for any aspect of sales between you and MrGrumpy, including any injury, damage, loss, refund, return, or issue related to products purchased from our store.
SECTION 12 - PRIVACY POLICY
Your use of our services is also governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Because our store is powered by Shopify, Shopify may also collect and process certain personal information as described in Shopify’s privacy policies.
SECTION 13 - FEEDBACK, REVIEWS, AND USER CONTENT
If you submit reviews, feedback, photos, videos, suggestions, comments, or other content, you grant MrGrumpy a worldwide, royalty-free, sublicensable license to use, reproduce, publish, display, distribute, and promote that content for business, marketing, and operational purposes.
You represent that you own or have the right to submit such content and that it does not violate the rights of any third party.
We may remove or edit content that we determine is unlawful, offensive, misleading, abusive, or otherwise inappropriate.
SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
SECTION 15 - PROHIBITED USES
You may not use our website or services:
- For unlawful purposes
- To violate any applicable laws or regulations
- To infringe intellectual property rights
- To harass, abuse, defame, threaten, or harm others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To collect personal information of others
- To spam, phish, scrape, crawl, or exploit the services
- To interfere with website security or functionality
- To impersonate another person or entity
We reserve the right to suspend or terminate access if we believe these Terms have been violated.
SECTION 16 - TERMINATION
We may terminate or suspend your access to our services at any time, without notice, if we determine that you have violated these Terms or engaged in harmful, fraudulent, or unlawful activity.
Any obligations or liabilities incurred before termination will survive termination.
SECTION 17 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided “as is” and “as available,” except as expressly stated by MrGrumpy.
We do not guarantee that our services will be uninterrupted, secure, timely, or error-free.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow certain warranty limitations, so some exclusions may not apply to you.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, MrGrumpy and its owners, employees, partners, suppliers, service providers, contractors, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, loss of data, replacement costs, or similar damages arising from your use of our website, services, or products.
Nothing in these Terms limits liability where it would be unlawful to do so.
SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless MrGrumpy, Shopify, and our affiliates, partners, employees, contractors, service providers, and licensors from any claims, damages, liabilities, costs, or expenses arising from:
- Your breach of these Terms
- Your violation of any law
- Your misuse of the services
- Your violation of any third-party rights
SECTION 20 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our policies, constitute the entire agreement between you and MrGrumpy regarding your use of our services.
SECTION 22 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights or obligations without notice or consent, where permitted by law.
SECTION 23 - GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction where MrGrumpy operates, without limiting any mandatory consumer protection rights that may apply in your country, state, province, or region.
SECTION 24 - CHANGES TO THESE TERMS
We may update, change, or replace these Terms at any time by posting updates on our website.
The most current version will always be available on this page.
Your continued use of our website or services after changes are posted means you accept the updated Terms, unless otherwise required by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
MrGrumpy
Email: mrgrumpy.plushie@gmail.com