Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with MrGrumpy. Please review our shipping policy below before placing your order.
Order Processing Time
Please allow 1–3 business days for order processing before your order is shipped.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery time after shipment is:
6–9 business days
Delivery times may vary depending on:
- Destination country or region
- Customs clearance procedures
- Carrier delays
- Weather conditions
- Peak holiday seasons
- Events outside our reasonable control
Please note that shipping times are estimates and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number by email.
Tracking information may take 24–72 hours to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
MrGrumpy is not responsible for packages delayed, lost, returned, or delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the information before shipment begins, but we cannot guarantee changes once the order has been processed or shipped.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated at checkout.
Damaged or Lost Packages
If your package arrives damaged, defective, or appears to have been lost in transit, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos if the item arrived damaged
Our support team will review the situation and assist you.
Shipping Delays
While we do our best to deliver orders within the estimated timeframe, MrGrumpy is not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- Incorrect shipping information
- Events beyond our reasonable control
Consumer Rights
Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country, state, province, or region.
Contact Us
If you have any questions about your order or shipping status, please contact us at:
Email: mrgrumpy.plushie@gmail.com