Refund policy
Refund & Return Policy
Last updated: July 2026
At Mr. Grumpy™, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In its original condition
- Unused and unwashed
- With original tags (if applicable)
- In its original packaging
You may also be asked to provide proof of purchase.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The reason for your return
- Photos of the item if it is damaged or defective
Our support team will provide return instructions if your request is approved.
Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
Please contact us within 30 days of delivery at:
Include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
After reviewing your request, we may offer one of the following at no additional cost:
- A replacement item
- A full refund
- A partial refund, when appropriate
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Items that have been used, washed, or damaged after delivery
- Items returned without prior authorization
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your eligible product (if approved) and place a new order.
European Union Customers
If your order is delivered to a country within the European Union, you may have additional consumer rights under applicable local laws.
Nothing in this policy limits any mandatory rights you may have under the laws of your country of residence.
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions about this Refund & Return Policy, please contact us:
Email: mrgrumpy.plushie@gmail.com